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Salesforce Agentforce: Introduction to Agentforce Platform
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Salesforce Agentforce: Introduction to Agentforce Platform

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1.符合資格者將於出貨後三個工作日陸續發送交易訊息通知。2.點數將於廠商出貨後，隔天起算110天後陸續確認發送。3.國際商家之商品金額及回饋點數依據將以商品未稅價格為準。4.國際商家之商品金額可能受匯率影響而有微幅差異。5.禮品卡支付以及使用未授權優惠碼不符合贈點資格。6.點數發送依據及返點上限將以「訂單總金額」計算（不含運費及稅額），不論訂單中有多少商品，於LINE購物皆視為只購買一商品（金額為當筆訂單所有商品加總金額），亦即點數回饋計算並非以coursera實際購買商品數量拆分計算 。7. 同6說明，訂單完成後的顯示金額可能包含部分運費或稅金，可返點金額將以系統回傳金額為準 8.若於商家App下單，不符合LINE購物導購資格。
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商品描述

This course explores how Salesforce Einstein AI and Agentforce enable intelligent, enterprise-ready AI experiences within the Salesforce platform. It focuses on how AI can move beyond traditional automation and reporting to provide context-aware insights, guided responses, and controlled actions inside real CRM workflows. Designed for Salesforce professionals and technical learners, the course demonstrates how Einstein AI, Einstein Copilot, Prompt Builder, and Agentforce work together to deliver AI capabilities that are grounded in business data, governed by trust controls, and aligned with enterprise requirements. Through structured lessons and practical demonstrations, you will learn how Salesforce embeds AI into the platform, how prompts and prompt templates influence AI behavior, and how the Einstein Trust Layer ensures privacy, security, and compliance. You will also explore how Agentforce uses Topics, Instructions, and Actions (TIA) to define agent scope, guide responses, and control execution. The course progresses from AI fundamentals to applied agent design, emphasizing safe enablement, predictable behavior, and real-world usability. Rather than treating AI as a black box, it focuses on how to design AI systems that operate responsibly within Salesforce. By the end of this course, you will be able to: - Explain how Salesforce Einstein AI differs from traditional automation and analytics - Design enterprise-grounded and role-aware prompts using Prompt Builder - Apply trust and governance principles using the Einstein Trust Layer - Define agent scope and behavior using Topics, Instructions, and Actions (TIA) - Design and validate Agentforce agents for common Salesforce use cases This course is ideal for Salesforce administrators, developers, consultants, and professionals who want to understand and apply AI capabilities within Salesforce. A basic familiarity with Salesforce concepts is helpful, but no prior experience with AI or agent systems is required. Join us to learn how to design trusted, intelligent AI experiences that assist users and support business workflows within Salesforce.

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