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Build foundational IT support skills with Microsoft as you learn how computer systems, networks, security, cloud services, and data protection work in modern business environments. This beginner-level Professional Certificate is designed for learners who want to start a career in IT support, including recent graduates, career changers, and anyone interested in technology. Across three courses, you’ll explore computer hardware, operating systems, business software, secure networking, cloud computing, software and hardware configuration, and data backup strategies. You’ll learn how CPUs, memory, storage, and operating systems work together. You’ll also study networking concepts such as TCP/IP, OSI models, IP addressing, protocols, firewalls, authentication, and authorization. The program also introduces Microsoft-aligned concepts, including Microsoft 365 fundamentals and Azure basics. You’ll gain practical knowledge of secure software setup, hardware protection, data storage, compression, backup, and recovery. By the end, you’ll understand key IT concepts that support roles such as IT Support Specialist, Help Desk Technician, Technical Support Specialist, and Junior Systems Support Specialist. No prior IT experience is required.

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